Words with Friends problem

10 Feb

I know that a number of people have had problems with Words with Friends, the scrabble-like iPhone app. Sometimes is seems a game gets corrupted, and then the interaction between the app and the server gets all confused, and the app just crashes a few seconds after you start it.
Here’s what worked for me. Not entirely sure why. It may work for you, it may not. It’s at least worth a try.

  1. Delete the app from your iPhone. Tap and hold on the app until the apps on your phone start to jiggle. An x will appear in the corner of the Words app; tap that, and the iPhone will ask you to confirm deleting the app. Go ahead and confirm. This deletes all the data from phone. Don’t worry though, all your games are stored on the Words servers.
  2. Download the app from the app store directly to your iPhone. Even if you’d got the pay version before, you won’t have to pay again, as the app store knows you’ve already paid.
  3. Do not start the app yet. Instead, turn off the phone. Don’t just put it to sleep, but hold the top button down until you get the “Slide to power off” button, then slide to power off. Once it’s turned off, go ahead and turn it back on again.
  4. Now start the app. It will take a while to resync, and you may have to tap the phone a few times to stop it from going to sleep as it does so, but hopefully, it will come back, and all will be well with your app once again

Hope this helps.


Posted in Leisure


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Leave a Reply


  1. Joy

    February 19, 2010 at 9:06 am

    Thanks for the advice through Twitter but I did exactly this, turning the phone on and off, and it still didn't work. I even turned my phone off after I discarded the first app and then again before I opened the new one. I think there is a problem with the app and how it downloads. I might try all this again but it's getting really tiring doing all this for a game.

    Thanks again.

  2. lindsayallbaugh

    March 2, 2010 at 2:29 pm

    This worked for me! Thanks!

  3. robert

    March 4, 2010 at 10:32 pm

    This worked for me. Thanks!

  4. theabevigoda

    March 5, 2010 at 3:28 pm

    Worked! Thanks!

  5. Ibsen Family

    March 21, 2010 at 12:50 pm

    Thanks so much! It worked!!!


    May 6, 2010 at 12:00 pm

    Thanks!! it's working finally!

  7. dotterjen

    March 12, 2011 at 4:12 am

    Great! Fixed it in two minutes! Thank you!

  8. betty

    October 27, 2011 at 1:15 pm

    Cheers. Followed exactly and worked first time.

  9. Christy smith

    October 31, 2011 at 6:38 pm

    I tried this and the app won’t even load up, it looks like it’s going to then pops right off the screen. Any suggestions?

  10. Carole

    November 9, 2011 at 1:39 pm

    It worked! Thank you so much :)

  11. Melissa

    November 29, 2011 at 9:26 am

    Worked for me. Thanks!!!!

  12. Denise

    December 10, 2011 at 8:24 am

    Thanks, it worked for me!

  13. harry

    December 16, 2011 at 8:37 am

    ever since the 4s came out, i’ve been having issues with the game updating. so i delete the app, reinstall it and it works for a few moves. but then its back to the same thing. it starts to freeze up again.

  14. mianel

    December 29, 2011 at 4:52 pm

    one of my moves did not go through, it kept saying sending move. i refreshed the game, it dissapeared, then 2 days later is still trying to send move, i couldnt finish that game, what can i do if this happens again, thanks

  15. mianel

    December 29, 2011 at 4:55 pm

    i play in my laptop, sent last move , it didnt go through, kept sending move, 2 days latter still sending move

  16. Shane

    January 8, 2012 at 1:57 pm

    Didnt work! Exactly the same as Joy. Giving up now!

  17. Judy

    January 8, 2012 at 10:00 pm

    I have done all this and more a million times over and its still not working…….Got any more ideas???

  18. Rebecca

    January 9, 2012 at 2:04 am

    Have also done this…. Have not been able to access app…

  19. Elizabeth

    January 24, 2012 at 8:54 am

    It worked! I was worried that I’d lose all my games, but they came back! Thanks.

  20. Sam

    February 1, 2012 at 6:00 pm

    Hi I would like to know how if u r already signed into your account can u log off and log on a different one

  21. Ed in NY

    February 3, 2012 at 1:45 pm

    Thank u, apple couldnt have done this explanation better!

  22. Diane

    February 10, 2012 at 9:59 pm

    Will I lose the game I am in?

  23. Rae Kangas

    February 23, 2012 at 10:18 pm

    For some reson I cannot use my blank tiles. I’ve tried deleting the App then turning off my iPad. It didn’t work. It’s happening on two different games.

  24. Pat

    March 12, 2012 at 12:16 pm

    Thanks! Worked for me!

  25. joe

    April 1, 2012 at 4:03 pm

    thank you so much!!! been struggling for weeks, thanks!!